Legal terms


The JAPAN EXPERIENCE Company has opened this website for its users' personal information and entertainment. No commercial use, even partial, may be made of the data displayed on the site without the prior written consent of the JAPAN EXPERIENCE Company.

We may use information we collect about you. Therefore, you have rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

Intelectual Property

The 'JAPAN EXPERIENCE' name, logos, slogans and trademarks, registered or otherwise, that are represented on this site are the sole property of Claude SAULIERE. Any use, reproduction and/or modification made without the prior written consent of the JAPAN EXPERIENCE company would constitute an infringement, in accordance with article L. 335-2 and the following articles of the Intellectual Property Code, incurring the civil and criminal liability of the infringer.

The presentation and content of this site together constitute a work protected by the applicable laws on intellectual property, with the JAPAN EXPERIENCE Company being the owner of the intellectual property. No reproduction and/or representation, in part or in full, may be made without the prior written consent of the JAPAN EXPERIENCE Company.

The drawings, photographs, images, texts, animated sequences with sound or otherwise, and other documents represented on this site are subject to industrial and/or intellectual property rights and are, depending on the individual case, either the property of the JAPAN EXPERIENCE company or of third parties who have authorised the JAPAN EXPERIENCE company to use them on a limited basis.

As such, any reproduction, representation, adaptation, translation and/or modification, in part or in full, or transfer to another site, are prohibited.

User Obligations and site terms of use

Any person consulting this site shall be considered to have accepted these terms without reservation:

All site visitors accept that everything displayed on the site is protected by copyright and/or all other industrial property rights. The user accepts that such rights may not be used without the prior written consent of the JAPAN EXPERIENCE company.

The JAPAN EXPERIENCE Company does not guarantee the content of the information on this site, and shall not be held liable for any errors or omissions in maintaining the site. The JAPAN EXPERIENCE Company does not guarantee that use of the material displayed on the site will not breach the rights of any third parties.

All visitors to the "JAPAN EXPERIENCE" site or other sites of the JAPAN EXPERIENCE company who provide information (by email in particular) other than personal data as defined by the Law on Computing and Freedom of 6 January 1978 through them, grant the JAPAN EXPERIENCE Company all transferrable rights relating to this information and permit them to use it as they see fit.

What we collect

This privacy policy sets out how JAPAN EXPERIENCE uses and protects any information that you give JAPAN EXPERIENCE when you use this website. JAPAN EXPERIENCE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. JAPAN EXPERIENCE may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from december 3rd 2013.

We collect information about you when you:
- visit the Website, and other sites accessible from the Website.
- register with and buy products or services on the Website.
- take part in promotions, competitions, customer surveys and questionnaires.
- contact us e.g. in writing, call customer services.

We may collect the following information:
• your name
• your contact information including email address, phone number, address and nationality
• If customers choose to purchase JAPAN EXPERIENCE products or services, we collect their credit card details and other identifying information in order to process orders and provide customer service.

What we do with the information we gather

We collect this information so that we can fulfil your online order and speed your products directly to you. Without this information we would not be able to process your order or contact you if there are any issues.

We also require this information to:
- keep internal records
- administer and operate your account
- understand your shopping behaviour to develop and improve our products and services
- provide you with the best customer service
- obtain, respond to and manage feedback from travellers
- periodically send personalised promotional emails about our other products, or special offers which we think you may find interesting.

The security of your personal information is important. In order to prevent unauthorised access or disclosure, JAPAN EXPERIENCE has put in place proper security measures to protect and secure your personal information.

Your personal details will never be shared nor sold to marketing companies. However, we may disclose information about you to business partners who help us provide services such as credit card payment processing companies.

Travellers’ feedback

We use a feedback plug-in called Ekomi.

We collect our customers’ feedback so that we can use your comments to improve our products and always offer you the best service and purchase experience.

We might edit, reproduce or incorporate your comments on our website, so let us know if you don't want your comment reproduced or your name acknowledged.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The main reason why we use cookies is to ensure that if you are purchasing a product or service via our websites, your experience is smooth and secure.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


JAPAN EXPERIENCE advertises www.japan-experience.com or www.japan-rail-pass.co.uk using Google Adwords. A Google cookie is used to enable us to monitor the effectiveness of this advertising by seeing the amount of traffic and conversions (e.g. shop purchases) this advertising generates. These cookies expire after 30 days.

Change your Browser Settings

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Here’s how: The most popular browsers allow users to a) accept all cookies, b) to notify you when a cookie is issued, or c) to not receive cookies at any time. If you choose not to receive cookies at any time, the website may not function properly and certain services will not be provided, spoiling your experience of the website. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have the right to access, modify, correct and delete personal information in accordance with the law of 6 January 1978 known as the "Law on Computing and Freedom". You can exercise this right by sending us an e-mail using the contact page, choosing CNIL - modification of personal data as the subject heading.



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japan experience

Japan Experience Ltd
Golden House
30 Bloomsbury Street
Tel: +44 (0)20 3514 6932

Company No. 08600947
Limited liability company with a capital of £7500
Director of publication: Claude SAULIERE
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