Experience was generally good. \nI had difficulty finding the JR ticket counter at the Osaka station. . We also had difficulty arranging reservations to take trains from Tokyo to Nikko while still in Osaka and was told it was a JR East versus JR West issue.

The pass is excellent and a great value. I have only two suggestions. Make the pass scannable like the Suica cards at the turnstiles instead of having to manually show a person at the ticket booth.\n2: A map/directions should be provided on where to redeem your pass inside different stations

everyone was so kind and spoke fluent english. was very happy with my service