Order your JR KANSAI PASS

• The MCO (Miscellaneous Charges Order) can be exchanged over a 3-month period.
• Japanese passport holders can NOT use this pass.
  
• To exchange the voucher (Miscellaneous Charges Order) for the Pass you will need your passport.
• The activation date of the Pass, once the Pass has been obtained, can no longer be changed.
• JR Exchange Offices: 

Kyoto Station, JR WEST (central exit), Ticket Office, daily from 5:30am to 11pm
Shin-Osaka Station JR WEST (East exit), Ticket Office, daily from 5:30am to 11:30pm
Osaka Station, JR WEST Ticket Office (East exit), daily from 5:30am to 11pm
Kansai Airport Station, Ticket Office, daily from 5:30am to 11pm
Sannomiya Station, central exit, Ticket Office, daily from 5:30am to 11pm
Nara Station, Ticket Office, daily from 9am to 8pm
Wakayama Station, Ticket Office, daily from 4.50am to midnight.

• The lines included in the pass: 
• Kansai Airport Express Haruka 
• Nara line 
• JR Kyoto line 
• Gakkentoshi line 
• Yamatoji line 
• JR-Tozai line 
• Osaka Higashi line 
• The Osaka Loop Line 
• JR-Yumesaki line 
• Hanwa line 
• JR-Kobe line 
  
• The pass is valid from Kansai Airport, Kyoto and Nara in the East to Himeji in the West.

• With the Pass, no additional fee is required when reserving seats. 
• Shinkansen Bullet Trains and Express Trains are not included in the Pass. 
• Non-reserved Ordinary class cars can be accessed freely. 
• In order to travel in first class (Green cars) you will have to pay additional fees. 
• To access the platforms, show your pass to the JR West staff located at the platform gates. 
• To reserve a seat, ask the JR West staff at the ticket office. 
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An unused voucher is refundable for one year from the date of issue.
• The voucher can be refunded if it has never been exchanged in Japan.
• A cancellation fee of 15% of the value of the voucher will be retained. 
• No refund is possible for a voucher received by us more than one year from the date of issue.
• No refund is possible for a lost or stolen voucher.