Order your JR HOKKAIDO PASS

• The voucher must be exchanged within a 3-month period from the date of issue.
• To exchange the voucher for the Pass you will need your passport.
  
• The start date of the Pass can no longer be changed once the Pass has been exchanged. 
• The date of use cannot be selected with the Flexible 4-Day Pass. It is effective the day you exchange it and continues to be effective for ten days in which it can be used any four days either consecutive or not.EX: If you exchange a Flexible 4-Day Pass the 1st of July, it is effective until July 10th, and can be used any four days within the ten day period.
  
• JR Exchange Offices: 

New Chitose Airport Station JR Information Desk, daily from 8:30am to 7pmTwinkle Plaza Hakodate Station, daily from 10am to 6pm, closed on weekends and public holidays.
Twinkle Plaza Asahikawa Station, daily from 9:30am to 5:30pm
Twinkle Plaza Obihiro Station, daily from 9am to 5pm
Twinkle Plaza Kushiro Station, daily from 10am to 6pm
Noboribetsu Station ticket office, daily from 7am to 6:45pm
Abashiri Station ticket office, daily from 5:50am to 10:30pm. Twinkle Plaza, weekdays from 9:30am to 5pm, closed on weekends and public holidays.

• All Limited Express, Rapid and local trains on JR Hokkaido lines 
• JR Hokkaido buses within Sapporo 
• JR Hokkaido Express buses between Sapporo-Otaru (Chuo buses are not included) 
• Are not included: buses between Sapporo-Asahikawa, Sapporo-Monbetsu, Sapporo-Hiroo, Sapporo-Kiroro, Sapporo-Obihiro, Sapporo-Erimo, Shin-Sapporo-Atsubetsu Stadium, JR Shiroishi Station-Sapporo Dome, and temporary buses. 
•  If you ride trains that overlap with the JR East lines, the boarding portion of the ticket will include the last station of the JR Hokkaido line which is Naka Oguni station, and the fare will cover the first (or last) stop on the JR Hokkaido line. 
• There is an extra charge for sleeper trains and for the Twinkle buses.

• With the Pass, no additional fee is required when reserving seats. 
• Non-reserved Ordinary class cars can be accessed freely. 
• You will need to purchase a ticket for both the express train and the reserved seat if you wish to board the Green Car.
  
• To access the platforms, show your Pass to the JR Hokkaido staff located at the gate to the platform. 
• To reserve a seat, ask the JR Hokkaido staff at the the ticket office. 
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An unused voucher is refundable for one year from the date of issue.
• The voucher can be refunded if it has never been exchanged in Japan. 
• A cancellation fee of 15% of the value of the pass, will be retained. 
• No refund is possible for a voucher received by us more than one year from the date of issue. 
• No refund is possible for a lost or stolen pass. 

• Free WiFi is available in seven JR Hokkaido stations.
• The SL Fuyu no Shitsugen Steam locomotives.