• The voucher must be exchanged within a 3-month period from the date of issue.
• The JR East Pass is only available to non-Japanese passport holders with a short-term visa to stay in Japan for no longer than 90 days. Japanese passport holders can NOT use this pass.
  
• To exchange the voucher for the Pass you will need your passport. 
• The start date of the Pass can no longer be changed once the voucher has been exchanged.
• JR Exchange Offices: 

Shin-Aomori Station Travel Service Center, daily from 10am to 5:30pm

Hachinohe Station Travel Service Center, daily from 10am to 5:30pm
Akita Station Travel Service Center, weekdays from 10:30am to 6pm, weekends until 5pm

Morioka Station Travel Service Center, weekdays from 10am to 7pm, weekends until 5pm

Sendai Airport Station Ticket Office, weekdays from 10am to 7pm, weekends until 6pm

Sendai Station Travel Service Center, weekdays from 10am to 7pm, weekends until 6pm

Yamagata Station Travel Service Center, weekdays from 10am to 6pm, weekends until 5pm

Fukushima Station Travel Service Center, weekdays from 10am to 6pm, weekends until 5pm

Mito Station Travel Service Center, weekdays from 10am to 7pm, weekends until 5pm

Niigata Station Travel Service Center, weekdays from 10am to 7pm, weekends until 5pm
Nagano Station Travel Service Center, weekdays from 10am to 7pm, weekends until 5pm

Narita Airport Terminal 1 Station Travel Service Center, daily from 8:15am to 7:00pm. Ticket Office, daily from 6:30am to 9:45pm
Narita Airport Terminal 2 Station Travel Service Center, daily from 9:30am to 8:00pm. Ticket Office, daily from 6:30am to 9:45pm

Haneda Airport International Terminal Station Travel Service Center, daily from 11am to 6:30pm

Tokyo Station Travel Service Center, daily from 7:30am to 8:30pm

Shinagawa Station Travel Service Center, weekdays from 10am to 8pm, weekends until 6pm

Ueno Station Travel Service Center, weekdays from 10am to 8pm, weekends until 6pm

Shinjuku Station Travel Service Center, weekdays from 10am to 8pm, weekends until 6pm

Shibuya Station Travel Service Center, weekdays from 11am to 8pm, weekends until 6pm

Ikebukuro Station Travel Service Center, weekdays from 10am to 8pm, weekends until 6pm

Yokohama Station Travel Service Center, weekdays from 10am to 8pm, weekends until 6pm

• The lines included in the pass: 
• JR East lines
• the Narita Express
• the transit at Sendai Airport 
• the Tokyo Monorail
• the Izu Kyuko line
• the Hokuetsu Kyuko Railway
• Aoimori Railway
• IGR Iwate Galaxy Railway
• The stations linked directly to the JR East lines and the Tobu Railway: the Nikko, the Spacia Nikko, the Kinugawa, and the Spacia Kinugawa. Also, local and limited express trains between Shimo-imaichi and Tobu-Nikko/Kinugawa-Onsen stations.
• The JR East lines, including 5 Shinkansen 
• The pass is not valid for the Sanyo and the Tokaido Shinkansen, and buses. 
• Round trip ticket for the Matsumoto – Takayama Limited Express Bus Discount : ¥2,500
  

• With the Pass, no additional fee is required when reserving seats. 
• It is possible to make reservations for Shinkansen and limited express on the JR East Website before arriving in Japan
• Non-reserved Ordinary Class cars can be accessed freely. 
• To access the platforms, show your pass to the JR East staff located at the platform gates. 
• To reserve a seat, ask the JR East staff at the the ticket office. 
•  It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An unused voucher is refundable for one year from the date of issue.
• The voucher can be refunded if it has never been exchanged in Japan. 
• A cancellation fee of 10% of the value of the voucher, will be retained. 
• No refund is possible for a voucher received by us more than one year from the date of issue.
• No refund is possible for a lost or stolen pass.