Parts of the Japan Rail
system do include English-language hotlines and websites. If you are traveling using the JR East
system, here is the information:JR East English info line
: 050 2016 1603, from 10 am to 6 pm.JR East Delays and Emergencies website
: Click here JR Pass Assistance:
For extra assurance during your trip to Japan, you can also subscribe to our JR Pass Assistance, which includes a hotline to our staff in Japan, fluent in English, French, and Japanese. Check out our Assistance
page for more information.