Our customers reviews

Moises Jl Reyes R. - Aug 19 2017 - 5/5

Great service, no problems and GREAT response time from support.

Jaime L. - Aug 19 2017 - 5/5

It was very easy to use . Excellent service . Would use again for next Japan trip

Paul M. - Aug 19 2017 - 5/5

Japan rail pass was easy to use and accepted quickly everywhere it was valid. Great Experience!

Jamie A. - Aug 19 2017 - 5/5

A great way to see a lot of Japan. We traveled to quite a few places and that was great.

Hematheja L. - Aug 19 2017 - 5/5

Process was straightforward and completed without any issues

Connie C. - Aug 19 2017 - 5/5

I had no trouble with the pass and it was amazingly convenient to use. It wasn't hard to use and I was able to make the most of my trip from this pass. It's a beautiful design and I would buy it again.

Manuel V. - Aug 19 2017 - 5/5

Service, transportation. Everything was absolutely amazing.

Kathryn H. - Aug 19 2017 - 5/5

It was an excellent experience! I particularly appreciated the helpful staff.we could all learn from your customer service! The rail pass was a great value for what we received. We would have never have been able to afford to get around to see your beautiful country without it. Thank you!

Niccolo' S. - Aug 19 2017 - 5/5

The Japan rail pass is a great tool. You can really save a lot of money and spare yourself the stress of managing the costs of your train trips. I could really see a huge number of places with a very little cost. Moreover, it includes great supplementary support, such as PASMO cards and sim cards.

Charmaine F. - Aug 19 2017 - 4/5

The Japan Rail Pass was our best investment during our stay in Japan. The Rail service was fantastic and on time. Seating was great with plenty of leg room. Travelling by Shinkansen was a very good experience, world class. We would appreciate a few more signs in English to make it a little more easy

Ann R. - Aug 19 2017 - 5/5

It was easy to order and it was very fast to got it to Sweden.\nAll personal was very nice and helpful.\nBest regards\n***

Yan Jie L. - Aug 19 2017 - 5/5

Love it! Green car option is really nice.

Hugh B. - Aug 19 2017 - 5/5

Happy customer!\n

Eileen G. - Aug 19 2017 - 5/5

The Japan Rail Pass was wonderful. It allowed us to see so much of beautiful Japan. Thank you!

Kelli S. - Aug 18 2017 - 5/5

Excellent JR experience. Only issue is the manned booths at stations would get crowded if the staff were occupied with helping other people so lines would form on both sides. Only a major issue when I was running very late to make a train. Excellent customer service through email.

Cecilia C. - Aug 18 2017 - 5/5

This was a very useful way to travel and saved us a lot of money and hassle. It was also easy to order, and only a little confusing to figure out how to use once we arrived in Japan, but we did figure it out pretty quickly.

Emily P. - Aug 18 2017 - 5/5

The passes came quickly and the small amount of included information was useful. The passes made our experience in Japan very enjoyable as we were able to very affordably travel to 3 destinations outside of Tokyo by bullet train and expand the range of what we were able to do and see.

Marina E. - Aug 18 2017 - 4/5

It was good to have the rail pass, our only comments is that maybe next time they can include local routes in the rate you pay.

LUIS M. - Aug 18 2017 - 5/5

great service!!!

Sheldon S. - Aug 18 2017 - 5/5

I, my wife, and daughter spent two weeks in Japan using the Japan Rail Pass. The trip was a delight and the rail pass was a wonderful and inexpensive way to get around. We visited Tokyo, Kyoto, Hiroshima Mount Fuji and Kamakura and traveled around Tokyo as well using the rail. \nEmployees were \n\n

RODRIGO A. - Aug 18 2017 - 5/5

Excellent service and product ! Would re-order no doubt.

Kaori P. - Aug 18 2017 - 5/5

Quick service and I recommend to everyone.

Esteban A. - Aug 18 2017 - 5/5

Great job!

Paul N. - Aug 18 2017 - 5/5

Definitely worth buying it during our vacation! It would have been better if they had flexibility of adding a daily pass as we were there for 10 days.

Lif O. - Aug 18 2017 - 5/5

It was convenient and so easy. The information booklet was incredibly informative. Best holiday so far. One suggestion would be to include information about Takkyubin as that was the most amazing discovery to not have to juggle luggage.

gina M. - Aug 18 2017 - 5/5

Convenient , easy to pick up and return . Good reception .

Margaret M. - Aug 18 2017 - 4/5

We found your staff very helpful and patient finding the best route for us. When booking tickets allowing enough time between train transfers.\nIt would be great if opening hours at Haneda were earlier.\nAll the best with 2020 Olympics.

David C. - Aug 18 2017 - 5/5


Mark R. - Aug 18 2017 - 5/5

I used it a lot and was definitely worth the money. It also gave me a lot of freedom to make last minute decisions about which cities I would visit while in Japan.

Veronika E. - Aug 18 2017 - 4/5

I was confused, that I had to be home for delivery, but everything else was perfect.

Daniel L. - Aug 18 2017 - 5/5

The service was nice and simple, and super quick! Even process in Japan to exchange the jr pass tickets for an actual jr pass was fast!

Jens F. - Aug 18 2017 - 5/5

Almost everything was great and working super smooth. The only minor thing is that it was confusing that we couldn't use the Nozomi line. This was not super clear (unless you read all the very tiny text on the pass) and the staff wasn't very good at conveying this either.

Francisco O. - Aug 18 2017 - 5/5

Flexibility and excelllent profissionals

Rafal R. - Aug 18 2017 - 5/5

JR Pass is a must-have for every foreigner travelling to Japan. We've visited Tokyo, Hakodate, Sapporo, Osaka and Kyoto within 14 days. You can use JR Pass in local transportation (like JR buses) also. The only difficulty is the seat reservation system...

Scott W. - Aug 18 2017 - 5/5

Your website was easy to navigate, though it was difficult to see the drop down to change the currency. Perhaps a larger "button" style would be better. Payment was easy. Lots of good information on your site. We followed the instructions and easily exchanged voucher for rail pass

Jonathon W. - Aug 18 2017 - 5/5

Apart from some hiccups with credit card exchange rates, everything was superb from start to finish. Highly recommended.

Edwin T. - Aug 18 2017 - 4/5

Once we obtained our JR Rail Pass, it was wonderful! Navigating to the JR Rail Pass office in Osaka was a nightmare, but the woman I worked with was very good and helpful.

Brianna L. - Aug 18 2017 - 5/5

The only difficulty was in picking up the pass. The hours were not convenient, and the wait took over an hour.

Peter T. - Aug 18 2017 - 5/5

I had problem in obtaining the JR pass before the trip to Japan, but due to effective communication with JR Pass official, I am able to collect it at Japan and continue with my plan and trip. So would like to thank for the efficiency and cooperation of the JR official.

steven H. - Aug 18 2017 - 5/5

I messed up by buying my Japan Railways pass too early for usage during our trip, the staff were extremely helpful in sorting this out with me. Many Thanks.

Paikeh K. - Aug 17 2017 - 5/5

Well i could definitely recommend it to others cos its easy and fast.. get things done fast service.. i found this site while looking at transport in Tokyo..

Agnieszka K. - Aug 17 2017 - 4/5

Railway pass was absolutely fantastic and allowed us to travel and see more than we would if we didn't have it. The only thing I would improve is to make it more automated so we could scan the card instead of showing that to the officer at the station.

MARIA P. - Aug 17 2017 - 5/5


Anton F. - Aug 17 2017 - 5/5

- Your service was absolutely outstanding.\n- Trains and platforms spotlessly clean,\n- Trains always on time to the minute,\n- Network excellent \n- Staff always friendly, helpful and very often spoke good english,\n- Price for the service more than good value,

Zuzana V. - Aug 17 2017 - 4/5

I would very appreciate the possibility to reserve the train online, it was not very convinient to make it "manually".

Hung N. - Aug 17 2017 - 5/5

This is my 3rd time using Japan Rail Pass. The Pass-to-Train ticket exchange process and waiting time improved drastically.

Rebecca C. - Aug 17 2017 - 4/5

The Railpass is a wonderful way to travel for tourism in Japan. I have used the pass many times over the years. Normally I have no problems, but this year it was not easy to get a reservation. Not all the JR staff knew the policies and booked us on the wrong train (Nozomi).\n

Rasymond G. - Aug 17 2017 - 4/5

The stations were very hard to navigate if you do not speak Japanese

Jeff D. - Aug 17 2017 - 5/5

great, service was awesome. It was unclear that I needed my tourist visa to get the pass. My son holds 2 passports. When he travels with my wife he enters japanese. when he travels with me he is usa. good thing we used his usa passport because without the visa he wouldn't have been able to get the p

Robert D. - Aug 17 2017 - 4/5

The process was easy and the order was shipped quickly. I had an issue with the delivery but that was not due to any issue with the company it was the fault of the staff at the location address. They issued me a refund when I had a problem which was appreciated. The refund took a while to process

4,8 / 5
26564 Reviews eKomi

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