+44 (0)20 3514 6932

Contact us

Open 24 hours a day, 7 days a week.

Japan experience



Questions about Coronavirus

If you have any question about the cancellation of your order due to Coronavirus, please find all the information on the following pages : 

Open 24 hours a day, 7 days a week

Personal data

Your personal data will be collected by Japan Experience who are also responsible for processing it in order to deal with and monitor your order, to contact you and, subject to your agreement, to send you our newsletter as well as selected commercial offers. This processing can take place under different legal bases depending on the purpose it is used for.
You have the right of access to your data as well as the right of rectification, deletion and opposition of your data, which can be exercised via e-mail: data@vivrelejapon.com or by writing to: Vivre le Japon, 30 Rue Sainte Anne, 75001 Paris.

For further information about the way we process and protect your personal data, please consult our Confidentiality Policy.


Dear Customer Following recent events, our office in London is closed until further notice. Our agents are actively providing customer service via email contact@japan-experience.com and by phone on 020 3514 6932.

We are experiencing an increased number of calls and emails, sincere apologies for any delay in our response. In addition, please ensure that you have purchased your products from Japan Experience before contacting us (the confirmation email received at the time of purchase will provide the relevant information)

Before sending back your order for a cancellation, please check back on this page on or shortly after the 20th of April to confirm the opening date of our office. Please do not send returns before this date as we cannot guarantee we will receive the delivery.

From Japan Experience we hope that you are well and taking the appropriate precautions and we wish that this situation is resolved as soon as possible.

Japanese travel professional speaking to you


+1 800 835 6135

Japan Experience
100 W Broadway,
Suite 3000
Long Beach,  CA 90802

Opening hours :
From Monday to Friday
From 9am to 6pm


+44 (0)20 3514 6932

Japan Experience
22 Bloomsbury Square, WC1A 2NS - London

Opening hours :
Monday to Saturday
From 9am to 6pm
From 10 am on Saturday


+49 (0) 30 31199701

Japan Experience Lychener Str. 53
Berlin 10437


+33 (0)1 42 61 60 83

Japan Experience
30 rue Sainte Anne
75 001 Paris


+ 61 (2) 8607 8934



+34 91 198 31 75

Japan Experience
Plaza de José Moreno Villa
nº2, 1ºC
Madrid 28008


+81 (0) 75 752 3518

Japan Experience
Jodoji Shimominamida-cho 173-1 Sakyo-ku, Kyoto
606-8404 - JAPAN

If you wish to know:
  • Which Japan Rail Pass to order? 
  • How to send a Japan Rail Pass back to us? 
  • Or any other question about purchasing or using a Japan Rail Pass?
Or if you already are in Japan and wish to know:
  • Can you use your Japan Rail Pass from the airport?
  • Is your Japan Rail Pass valid on all trains? 
  • How to take your train? 
Please take a look at our FAQ to find the appropriate answer.

We'd like to hear from you!